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Frequently Asked Questions

Updated 7/13/2012


1. Do you have a catalog you can send me?
2. Is your ribbon weather-proof?
3. What is weather resistant, weather proof and weather sensitive?
4. What forms of payment do you accept?
5. How long will it take to receive my order?
6. Why is shipping so expensive?
7. Do you have a minimum order amount?
8. We plan to use a lot of bows. Can you provide us a discount?
9. Do you sell a bow smaller than 6" wide?
10. Do you sell wreaths?
11. I am a wholesaler/reseller. Why are you charging me sales tax?
12. Where do you ship?
13. I cant find exactly what I am looking for. Can you still supply it?
14. How do you package your bows?
15. What do #5, #9, #40, #100 mean?
16. Are the colors exactly as shown?
17. What size bows should I buy?

1. Do you have a catalog you can send me?

Our catalog and price list can be found in electronic format at these links (Catalog, Price List). Alternatively we can send you a paper copy if you email us your address via the Contact us form.

2. Is your ribbon weather-proof?

Much of our ribbon is weather proof. ALL of the Velvet and Polysatin bows and ribbon are weather proof. The details page for each item on our web site will indicate the level of weather durability. See below for more details on our weather durability clarifications.

3. What is weather resistant, weather proof and weather sensitive?

Weather proof decorations and ribbon can withstand extreme outside weather conditions. Colors will not run. However as with anything left in the sunlight fading may occur over time. Weather resistant decorations and ribbon can withstand normal outside conditions. Weather sensitive decorations and ribbons should have minimal exposure to outside weather in order to maintain their appearance.

4. What forms of payment do you accept?

At this time we take Visa, Mastercard, American Express or Discover. We DO NOT ship COD. If you wish to apply for credit. Please fill out this form (Credit Application) and fax back to us. Please make sure you provide as much information as possible, including fax numbers so we can expedite your request. Credit applications can take 1 week to process.

5. How long will it take to receive my order?

We ship ground shipments via UPS and overnight packages via the US Postal Service (USPS). If we have an item assembled and the order is placed before 1 p.m. ET it will usually ship that day. Orders placed after 1 p.m. or are not assembled will normally ship the following business day. Transit time for USPS is one day and is also delivered on Saturdays, anywhere in the country. Transit time for UPS Ground shipments can range from 1 day in New England to 6 business days to the west coast. Please refer to the transit map on our Shipping Info page

6. Why is shipping so expensive?

We DO NOT mark up shipping. We only charge the rates that UPS and the USPS charge us. Bows are a bulky product and therefore shippers charge based on the dimensions and not the actual weight. In some cases we have negotiated rates that are better than published rates. We pass these savings on to you.

7. Do you have a minimum order amount?

There is no minimum order amount. However, our packaging is designed for the volume buyers. We cannot sell in quantities less than those listed for each item.

8. We plan to use a lot of bows. Can you provide us a discount?

Our discounts for volume purchases will automatically apply to your shopping cart when your order exceeds $250. If you prefer faxing or emailing an order use the order form at this link. Our online discount structure is as follows:

  • Over $250 - 15% discount
  • Over $500 - 20% discount

9. Do you sell a bow smaller than 6" wide?

No. This is the smallest bow we stock at this time. If you have a large custom job with smaller bows, we would be happy to quote it for you.

10. Do you sell wreaths?

No. We show some of our bows with wreaths so you can envision them on your wreaths. If you are looking for wreaths we can provide the names of some of our customers who sell wreaths.

11. I am a wholesaler/reseller. Why are you charging me sales tax?

If you are a wholesaler, please provide your tax reseller ID in the comments section upon check-out, and we will remove the sales tax from your order. Please note that tax is only added to products shipped to a Massachusetts address.

12. Where do you ship?

At this time our website checkout only calculates for shipping in the United States. If you reside elsewhere, please let us know, and we will provide a custom freight quote.

13. I cant find exactly what I am looking for. Can you still supply it?

If your decorating job requires a size you do not see in our online store, please call for a custom quote. We stock and have access to numerous ribbons that are not shown online. We have the capability to manufacture other types of bows as well. For custom orders we prefer quantities of 1,000 or more. Email us through our Contact us form with a detailed request and we will be happy to provide a quote.

14. How do you package your bows?

We pay particular attention to ensuring that a bow is as beautiful when it reaches you as when we first placed it in the box. We pack them in crush proof trays that withstand the rigors of common shippers. When they arrive, you can either pull them from the trays to decorate, or just sell them right from the trays.

15. What do #5, #9, #40, #100 mean?

Ribbon Width
#57/8 inch
#91 7/16 inch
#402 1/2 inch
#1004 inch
6"6 inch

16. Are the colors exactly as shown?

No. Due to variations in computer monitors and digital cameras we cannot guarantee the colors will be exactly as show in the pictures.

17. What size bows should I buy?

These are suggestions based on customer feedback throughout the years. However, there is no correct answer for choosing the right bow size. Factors such as wreath thickness and personal preference will vary.

Wreath SizeBow SizeBow Dimension
8" ring6 loop # 96" diameter, 6" tails
10" ring4 loop #408" diameter, 12" tails
12" ring6 loop #408.5" diameter, 14" tails
16" ring8 loop #4010" diameter, 17" tails
24" ring10 loop #4012" diameter, 24" tails
36" ring10 loop #10015" diameter, 35" tails
48" ring & larger10 loop BIG!24" diameter, 60" tails
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